Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Last updated: January 15, 2024

1. Introduction

Copiness ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our copy trade signal platform and related services.

By using our services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

  • Name, email address, and contact information
  • MetaTrader account information and trading credentials
  • Payment and billing information
  • Identity verification documents (as required by regulations)
  • Communication history with our support team

2.2 Trading Data

To provide our copy trading services, we collect:

  • Trading signals and performance data
  • Account balance and trading history
  • Risk management settings and preferences
  • Signal provider performance metrics

2.3 Technical Information

We automatically collect certain technical information:

  • IP address and device information
  • Browser type and operating system
  • Usage patterns and analytics data
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

  • Providing and maintaining our copy trade signal services
  • Processing transactions and managing your account
  • Improving our platform and developing new features
  • Providing customer support and responding to inquiries
  • Sending important updates and notifications
  • Ensuring platform security and preventing fraud
  • Complying with legal and regulatory requirements
  • Marketing communications (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, including:

  • Cloud hosting and infrastructure providers
  • Payment processors and financial institutions
  • Customer support and communication tools
  • Security and fraud prevention services

4.2 Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal obligations or court orders
  • Protect our rights, property, or safety
  • Investigate potential violations of our terms
  • Cooperate with law enforcement agencies

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

  • End-to-end encryption for data transmission
  • Secure data storage with regular backups
  • Multi-factor authentication and access controls
  • Regular security audits and vulnerability assessments
  • SOC 2 compliance and security certifications

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest security standards.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request copies of your personal information
  • Rectification: Request correction of inaccurate information
  • Erasure: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Restriction: Request limitation on processing of your data
  • Objection: Object to processing of your personal information
  • Withdraw consent: Withdraw previously given consent

To exercise these rights, please contact us at [email protected]

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us:

  • Remember your preferences and settings
  • Analyze usage patterns and improve our services
  • Provide personalized content and recommendations
  • Ensure platform security and prevent fraud

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are conducted in accordance with applicable data protection laws and implement appropriate safeguards, including:

  • Standard contractual clauses approved by the European Commission
  • Adequacy decisions by relevant data protection authorities
  • Certification schemes and binding corporate rules

9. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Retention periods vary depending on the type of information:

  • Account information: Until account closure plus 7 years
  • Trading data: 7 years for regulatory compliance
  • Communication records: 3 years
  • Technical logs: 1 year unless required for security purposes

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Displaying prominent notices on our platform

Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Address: Copiness Ltd., 123 Financial District, London, UK
Data Protection Officer: [email protected]